Wine Country Hotel Concierge Awarded Top Honor



Wine Country Hotel Concierge Awarded Top Honor


SANTA ROSA, CA, October 26th, 2016 - Mr. Chris Morano, Chief Concierge at Fountaingrove Inn | The Steakhouse @ Equus in Santa Rosa, CA, has received the 2016 Excellence in Lodging & Hospitality Award for a Lodging Staff Person by the California Lodging Industry Association (CLIA).  Morano received this significant honor recently at the annual California Lodging Expo® and Conference evening reception, held at the Crowne Plaza Los Angeles Commerce Casino in City of Commerce, CA.


Morano, the first Concierge to receive the award, is the previous recipient of the 2015 California Hotel & Lodging Association “Stars of the Industry” Award (Lodging Employee of the Year), the 2016 Concierge Association of Napa Valley and Sonoma (CANVAS) Award of Excellence (Best Concierge, Sonoma County) and was named the 2014 Certified Tourism Ambassador of the Year, Central Sonoma County.


CLIA created the Excellence in Lodging & Hospitality Awards to recognize achievement and pay tribute to owners and Management teams of member properties, as well as their dedicated staff members who serve the traveling public. This is CLIA's way of honoring the "Best of the best!"  The 2016 awards were given out for three property and three individual categories


Morano, who began working at Fountaingrove in February of 2011, says "I am happily surprised and completely grateful to the voting panel of the California Lodging Industry Association for my selection as the recipient of this year’s commendation.  As the first Concierge to receive this award, it's a nod to those in my profession, and I accept this on behalf of all of us.  In an age where guests seem to value random reviews from online sources, it is entirely rewarding to work for a General Manager who recognizes the value of Concierge Services as much more than a hotel amenity."  Fountaingrove General Manager, Mr. Justin Hayman, notes that “Chris’ personal touch has made a noticeable and positive impact on how guest services are delivered; I truly enjoy watching him interact with our guests.” 


Morano has been a member of the Northern California Concierge Association (NCCA) since 2005, and has served on the NCCA Board of Directors for eight years.  The NCCC is on the web at


About Fountaingrove Inn | The Steakhouse @ Equus


Fountaingrove Inn is a privately-owned, 124-room boutique hotel in the heart of Sonoma County’s Wine County.  The popular on-site restaurant is the Steakhouse @ Equus.  Fountaingrove Inn is on the web at


About the California Lodging Industry Association


CLIA, since its inception in 1946, has served as a major voice for the independent lodging industry when group action has been needed, especially important when lobbying industry views before government agencies. In addition, the Association is continually aware of the need to provide programs and services required by members to more effectively and profitably operate their businesses.  CLIA has become and continues to be increasingly visible and aggressive as a coordinator of industry efforts and active in anticipating potential problems and initiating legislative action. A focal point will be to develop business strategies to keep the industry economically sound.  CLIA is on the Web at




To learn more about Mr. Morano and Fountaingrove Inn | The Steakhouse @ Equus, please contact:


Ms. Brenda Alberigi, Director of Sales and Marketing,

Fountaingrove Inn | The Steakhouse @ Equus,

101 Fountaingrove Parkway,

Santa Rosa, CA 95403

(707) 578-6101 x 440


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