My most recent experience was at Nicholson Ranch and the staff there were great. They were all obviously happy to work there & loved the wines but were equally great at showing appreciation for their guests.
Larson Family Winery as the name suggests is truly family orientated. They even allow your dogs to accompany you. They have farm animals, picnic facilities, a Bocce ball court, hiking etc.
Great experience at Ravenswood, experienced staff, knowledgeable, interested in the guests, listened instead of reciting facts about their wine, made suggestions after determining what I liked to stear the tasting toward my personal tastes.
Also enjoyed my visit to Jazuzzi Winery, the wines were overall good and the staff attentive, upbeat and helpful.
I have always enjoyed the experience and stafff at Imagery Estate Winery, however I must qualify my response by saying that I worked there for a couple years and I am a fan of the Benziger Family wines especially the interesting varietals at Imagery. Grenache, Lagrien, Malbec, Cab Franc etc.
On the negative side, I had a bad experience at B.R. Cohn recently where the woman serving me, said little, announced the wine, seem bored out of her mind, asked me no questions. Needless to say I did not buy anthing even though I liked a few of the wines.
My basic philosophy is that if the staff can't enjoy conversation with the guests in front of them, they should get a job in accounting. HOSPITALITY is what being a tasting room sales associate is all about.
I totally agree Ron! I know that people in the industry get bored, have bad days, etc and think it's OK sometimes to let it show. Their attitude IS their job to a great extent. If they can't keep it in check, they are in the wrong industry.